Shipping & Returns

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Returned with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fatmart@live.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you would like to exchange a product, please email fatmart@live.co.uk with your name, order number, reason for exchanging, and the product you would like to exchange for.

You will be contacted within 48 hours with instructions on how to complete your exchange. Do NOT send your product before you have emailed this information.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

We do not offer tracking for international shipments. Customs in your respective country may charge an additional fee to release your package. Buyer must assume all fees charged by customs. Internationally you as a buyer must assume all responsibility,we WILL NOT REFUND the cost of lost packages or charges by your respective customs department.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.